As each piece is custom-made and created with love, my production time is usually one week, depending on current orders.

For handmade paper creations and/or personalization (which requires a little more preparation time!), please allow between 1 and 2 weeks for the magic to happen. ✨

In any case, I always promise to prepare and ship your order as quickly as possible!

Once your package leaves my workshop!

If you notice a problem with your delivery (damaged item, personalization error, etc.), please contact me within 5 business days of receiving your order. Don't forget to attach clear photos of the product in question to the following address: maisonfleurbleue13@gmail.com .

Personalized items are created especially for you: therefore they are unique and cannot be returned.

For this reason, no returns or refunds can be accepted, except in the case of an error on my part or a defective product upon receipt. In these specific cases, I will of course do my best to find a suitable solution (replacement or a goodwill gesture, depending on the situation) to ensure your complete satisfaction!

This is not a toy: These products are not toys. Please keep them out of reach of young children.

• Light: Do not expose the pieces to direct sunlight in order to preserve the brilliance of the colours and pigments.

• Environment: Avoid humid places (bathroom, outdoors) to guarantee the durability and quality of the handmade paper.

• Handling: Do not tear the paper. It is a living material that requires gentleness.